5Common Questions to Ask About Enterprise Messaging Apps

When we recommend using enterprise chat apps within your business, a number of questions may pop up in your mind. Some of the most common ones are:

1. Other than chatting, can they be used for other work purposes?
2. Are they secure?
3. Is investing in the app a waste of money?
4. Can it be used only on smartphones?
5. Is it just like WhatsApp? 

Let’s explore the answers to these questions.

1. Other than chatting, can they be used for other work purposes? 

Those who aren’t using enterprise message apps do wonder whether the app can work for other purposes as well. The answer is yes. You can use the app for other purposes as they are built keeping a work environment in mind. No doubt real-time and accurate communication is an important driver of business efficiency. Instant messaging apps allow you to have the entire company's directory at your fingertips. The app allows you to discuss ideas, make quicker decisions, and get instant feedback with both direct and group messaging.

2. Are they secure? 

Security is one of the major concerns of every business. And since the enterprise chat app is designed for businesses, it is built complete security to your business. If you use a reliable app, you can have enterprise level data security with administrator controls, and MDM/EMM support.

3. Is investing in the app a waste of money? 

Simply put, ‘no.’ Chat apps drive collaboration within teams irrespective of whether they’re working remotely or on a freelance basis. This leads to making effective decisions within a stipulated period of time. Making effective decisions quickly helps accomplish projects within a deadline. Going through threads of email chains directly impacts productivity. According to an article published in Forbes, firms that use chat apps for their enterpriseses see a productivity growth of an average of 12–15%. In addition to this, marketers say that customer issues are resolved faster, turnaround time is reduced and instant resolution of difference of opinions are easily facilitated.

4. Can it be used only on smartphone? 

Message apps for your business can be used across all devices be it PC, tablet, and the web. It is a cross all platform app. Your team members can easily switch between devices and keep track of important updates, project details and conversations.

5. Is Chat App just like WhatsApp? 

WhatsApp is built not for business communication, but primarily for instant messaging. Enterprise chatting apps have been designed to serve the business. It is designed by keeping communication and business collaboration in mind. The chat app features such as video conferencing, unlimited message search history, webbooks, app integration, to-dos, notes, remidners, missed conversation alerts, and others are built keeping specific business tasks in mind.

An Enterprise chat app is the ideal solution to ensure collaboration within your team and generate seamless communication amongst employees. It drives better team management as well as increases productivity. Hence, every business, must adopt a chat app.